Contacts
For location click here.
Aqaba Container Terminal
King Hussein bin Talal Street,
P.O.Box 1944,
Aqaba,
77110 Jordan
+962 (0)3 209 1111
| Activity | Phones | |
|---|---|---|
| EDO's (creating, amending, deleting…etc.) | EDO@act.com.jo | 00962 3 2091122 |
| Booking, Pre-advice (creating, amending, deleting…etc.) | Bookings@act.com.jo | 00962 3 2091122 |
| Claims / Accident / Damage / Legal cases | legalandclaim@act.com.jo | 00962 3 2091438 |
| Commercial (Complains, Queries, Requests, Discounts, Terminal info, Tariff) | commercial@act.com.jo | 00962 3 2091224 |
| Container Hold & Release Issues (Import, Export) | Hold_Release@act.com.jo CSOfficers@act.com.jo |
00962 3 2091122 |
| Customs & Authorities issues | customerservice@act.com.jo CSOfficers@act.com.jo |
00962 3 2091122 |
| Full export list / Not Registered & Community list / Loading (Empty) / Late Full registration | Loadlist@act.com.jo | 00962 3 2091621 |
| Gates Operations | Gates@act.com.jo | 00962 3 2091609 |
| Issues Related to Billing / Invoices / Payments / SOA | Finrev@act.com.jo | 00962 3 2091430 |
| Issues related to Daily EDI Communications (CODECO, COARRI, COPARN) | IT@act.com.jo | 00962 3 2091507 |
| Issues related to DG / IMO cargo/leakage / DG inquires / declaration | DG@act.com.jo | 00962 3 2091809 |
| Breakbulk/ OOG request | bblkoogteam@act.com.jo | 00962 3 2091610 |
| Reefers Issues (Tempreture, plug, unplug) | Reefers@act.com.jo | 00962 3 2091724 |
| TDR & TPR | TDR_TPR@act.com.jo | 00962 3 2091604 |
| Vessel Operation (EDI in/out, Pre-EDI, Final EDI, Empty Recap, Gang List, BL amending, Vessel Schedule and Berth Plan) |
VesselOperations@act.com.jo | 00962 3 2091603 |
| Weighing issues (Amending, Deleating, Request for Re-weight,…etc.) | Weight@act.com.jo | 00962 3 2091609 |
| Gate pass Requests | GatePass@act.com.jo | 00962 3 2091808 |
| Line change | customerservice@act.com.jo CSOfficers@act.com.jo |
00962 3 2091122 |
| Direct Delivery cases (Import, Export) | DirectDelivery@act.com.jo | 00962 3 2091603 |
| Communication Matrix | cargocontrolling@act.com.jo | 00962 3 2091604 |
| Any other cases requests not listed | customerservice@act.com.jo CSOfficers@act.com.jo |
00962 3 2091604 |
| Escalation Point of contacts | Phones | |
|---|---|---|
| Operational issues | OperationsManagment@act.com.jo | 00962 3 2091610 |
| Planning issues | AhmedSalah@act.com.jo | 00962 3 2091602 |
| Safety issues | ghaiethalkhlaifat@act.com.jo | 00962 3 2091814 |
| Security issues |
raedaltarawneh@act.com.jo |
00962 3 2091802 |
| Commercial issues |
majdalasmar@act.com.jo | 00962 3 2091207 |
| Customer service issues | alaabjan@act.com.jo | 00962 3 2091225 |
| Finance issues |
marwanmorsi@act.com.jo | 00962 3 2091415 |
| Marketing & public relation issues | ihabalrawashdeh@act.com.jo | 00962 3 2091222 |